Refund policy

Cancellations

If your order has not been dispatched you can cancel your order by emailing office@shc.co.uk with your order number and reason for cancellation. We will do our very best to stop your order leaving us. In this instance refunds are usually processed within 24 hours but please allow 2-4 working days for this to reach your bank account.

If your order has already been dispatched, please follow the returns process detailed below. All terms and conditions apply.

Returns

If you would like to return an item, please contact office@shc.co.uk, including your order number, what you would like to return and why.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Refunds

If your refund has been approved, an email notification will be send and the funds will be automatically returned to your credit card or original method of payment, within 24 - 48 hours. 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at office@shc.co.uk.